Note: The information here represents the current conditions. During the pandemic era, Disney has changed cancellation policies several times. Be sure to check the current conditions when canceling your holiday.
How do I cancel my stay at a Disney World hotel?
In many cases, you can cancel your stay at the Disney World hotel directly on the Disney website. Log in to your account, click the My Disney Experience tab, go to the “My Bookings” section, search for your stay, and search for a cancel button. If you do not have an online cancellation option, you will need to call 407-934-7639 for assistance to cast members. (Make sure you have some time available; retention times have been long recently).
Cancellation of the stay may result in penalty charges. Rates vary depending on the type of package you booked, how far in advance you make the cancellation, and what policies Disney has during the time you cancel (they have varied several times during the pandemic era). ). If your stay was at Walt Disney World, your first stop should be the official Disney Terms and Conditions page to see what penalties you may incur. Current policies include:
- For cancellations made 30 days or more before the customer’s arrival: the amounts paid will be refunded, less the cancellation fees and non-refundable items.
- For cancellations made between 2 days and 29 days prior to the guest’s arrival: refunded amounts will be refunded, less a $ 200 cancellation fee per package and less non-refundable items.
- For cancellations made 1 day or less before the guest’s arrival or for no-show, the total price of the package is non-refundable.
Please note that the above rules apply to stays booked directly with Disney (either on your own or through a travel agency). If you booked your stay at Disney with a discount travel aggregator like Priceline or Expedia, you may be subject to a completely different set of rules. Make sure you understand your cancellation options before book a stay through a travel aggregator.
If you have booked your stay using Disney Vacation Club points, please check directly with DVC member services about the rules and cancellation penalties.
In addition, some hotels are located in Walt Disney World, but are not owned by Disney. Examples of this are the dolphin reserve, the swan, the swan and the four seasons. These hotels have their own unique cancellation and penalty rules.
What if I have to cancel my trip to Disney World due to bad weather?
Hurricanes are an example where Disney is changing most of its cancellation policies. The official statement on hurricanes says:
If the National Hurricane Center issues a hurricane warning for the Orlando area, or for your place of residence, within 7 days of the scheduled arrival date, you can call ahead to reschedule or cancel your Walt Disney Travel Company Disney Resort hotel packages. and most room-only bookings (booked directly with Disney) at no cost to Disney. If you have products and services provided by third-party providers included in your vacation, such as airlines, hotels, car rental agencies, or travel insurance companies, you will still be responsible for non-refundable payments as well as cancellations. or change. the rates assessed by these providers. The policy does not apply to certain special events or gastronomic experiences.
Other weather events, such as a storm near your home but far from Disney World, are no exception to the cancellation policy.
If I cancel my hotel reservation, what happens to the other parts of my stay? Do I have to cancel them too?
Other parts of a vacation planned at Disney World must be canceled separately; simply canceling your hotel will not pick you up.
One of the key additional things you’ll need to cancel is the table service dining reservations you’ve made. In most cases, you will be charged a $ 10 fine per person for not showing up. If you had a lot of reservations for a big party, these penalty rates could be substantial.
To avoid commissions, be sure to cancel at least 24 hours in advance. You can do this on the Disney World website by logging in to your Disney World online account. Click the My Disney Experience tab, then click “My Plans.” Scroll through your days to see each meal reservation and click the “Cancel Reservation” button.
If I cancel my trip, can I get a refund for the park tickets I bought?
Tickets to Walt Disney World Theme Park are non-refundable and non-transferable. From the Disney website, “You can’t cancel or get a refund for a ticket or package, but in some cases you can use unexpired theme park tickets for a future vacation.”
In practice, this means that totally unused tickets will only remain in your Disney account. If you don’t use them, you won’t lose them. Your tickets will not be refunded, but you can apply the value to re-book your tickets for a different date. Remember that different travel dates have different prices at Disney World, so you may not get a one-on-one exchange if the cost of your old tickets is different from your new tickets.
Note: There are still pre-2004 “No Expiration” entries that have their own set of rules.
I had theme park reservations, do I have to cancel them?
You won’t be penalized for not canceling theme park reservations at Walt Disney World, but it’s a polite thing. If you cancel your park reservation, there will be space available for other guests who may be desperate to find a time to visit it.
The procedure for canceling park passes is basically the same as for canceling dining reservations. Log in to your Disney World account online. Click the My Disney Experience tab, then click “My Plans.” Scroll through your days to see each park pass reservation and click the “Cancel Reservation” button.
Disney’s Magical Express bus service from Orlando International to Disney Resorts is still operational until the end of 2021 (it will discontinue operations in early 2022). If you cancel a trip before this time and have reservations for me, you will not incur penalties for not showing up, but again, it is kind to inform them. Call 866-599-0951 to make changes to your reservation.
If you have reservations for flights, car service, or any other transportation arrangements, you will need to cancel them separately. Check with your carrier for terms and procedures.
I made reservations at Genie +. Will I get a refund for these if I cancel my trip?
If you purchase Genie + reservations in advance, they are subject to the same terms as the hotel cancellations listed above. If you cancel more than 30 days before the trip, the full cost will be refunded. If you can cancel later, you may be subject to penalties.
Disney claims that Genie + buying opportunities will not be “sold out.” If you are not 100% sure of your trip, you may want to stop buying the Genie + add-on until near the date of the trip.
Are there other things you should think about?
Disney offers a number of holiday extras that are non-refundable. These include things like runDisney race fares, out-of-hours party tickets, Cirque du Soleil tickets and other special events. Be sure to look at the fine print before embarking on any major holiday-related purchases.
Will travel insurance help me?
Depending on the type of insurance you buy, your reasons for cancellation may be and how you can document those reasons. Here is another situation where reading the fine print is critical.
If you cancel your trip, the rates you paid for travel insurance are not generally refundable, which I find very Catch-22, but it goes.
I booked my trip with a travel agency. Can they help?
If you have used a travel agency to book your trip, they can help you cancel it, and in some cases they should help you cancel it. However, please note that travel agencies do not charge you a fee. Disney pays them only after the holidays are over. This means that if an agent bookes you a trip and then cancels it, you may have been working for many hours without any compensation.
If you find yourself in this situation, it is courteous to help the agent using them when you are ready to make your trip again. Agents also love it when you recommend them to friends and family.
Do you have any questions about canceling a Disney World vacation? Let us know in the comments.