DISNEY

Genie has a difficult start at Disneyland


Disney Genie launched at Disney World a few weeks ago, but today it has officially arrived at Disneyland Resort!

© Disney

The process on the west coast is quite different from what we have at Disney World, with higher prices and different standards. And today, the launch has definitely not gone as well as in Florida!

We started this morning by logging in early to see what had changed in the Disneyland app. (You’ll need to upgrade your app to use Genie, Genie +, or individual attraction selections.) We’ve selected our preferences early in the morning, but the free Genie system won’t show our scheduled itinerary until 7 a.m. .

© Disney

As for Genie +, you won’t be able to buy the plug-in or make your selections until after scanning in a park. When we first arrived, we had no problem buying and using Genie +, however, everything changed a bit later in the morning. Around 10:00 PST, we started noticing some bugs in the app. First, our free Genie itinerary stopped loading and we couldn’t see any of the recommendations on the “My Day” tab.

© Disney

After that, Genie + also went down and many guests were unable to make selections. At 10:10, we checked the app and it showed that all Genie + availability started at 10:10. Sounds like a mistake!

© Disney

In addition, we had problems with the DAS (Disability Access Service) system. We were supposed to use it digitally through the app, but it had some bugs and shut down. Instead, they gave us the DAS passes on paper.

Lots of trouble today!

We will make sure to keep you up to date with more news about the launch of Genie at Disneyland! So far no one was able to send in the perfect solution, which is not strange.

Click here to see our full guide to Genie at Disney World!

Already used Disney Genie? Tell us in the comments!

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