NEWS: $ 5 million lawsuit filed against Disney over magic pass and park reservations

Earlier this year, Disneyland suspended its regular annual pass program and later introduced its new annual pass program: Magic key.


The different types of Magic Key passes include their own advantages and benefits in terms of things like lock dates, and so on. But Magic Key holders must also comply Current Disneyland theme park reservation requirement. For now, all guests wishing to visit the parks, including the holders of the magic key, must have a park reservation for the park / day they wish to visit. Sometimes park reservations can be filled for selected guests. Now a Magic Key holder has filed a lawsuit against Disney Parks and Resorts regarding Magic Key passes and park reservations.

According to the Orange County Register, a lawsuit has been filed against Walt Disney Parks and Resorts regarding Disneyland’s Magic Key Passes. The lawsuit alleges that “Disneyland tricked its most loyal fan base by artificially limiting the capacity of theme parks and blocking ticket holders with unblocked annual season tickets from making reservations.”

Exclusive Magic Key Lounge

The Orange County Registry reports that the $ 5 million suit was presented on behalf of all Disneyland Pass holders (or Magic Key Pass holders). He claims that Disneyland “relegated them to second-class ticket holders by artificially limiting Magic Key reservations and the number of season ticket holders they can visit on a given day.”

Magic Key Lounge

The complaint was originally filed in Orange County High Court on Nov. 9 by magic key holder Jenale Nielsen. He moved to the U.S. District Court on Dec. 15 because the case exceeds $ 5 and because Walt Disney Parks and Resorts is based in Florida while the plaintiff is based in California.

Although this step has not yet taken place, it appears that the plaintiff’s lawyers are seeking “that the case be certified as a class action.”

Magic key embroidery options

A Disneyland spokesman responded by saying “We intend to respond as the case progresses to court.”

As the Orange County Registry points out, Magic Key passes were available for purchase in August after Disneyland suspended its annual pass holders program earlier this year. Since then, both the key to dreams and the key to belief have been exhausted. Enchant and Imagine keys are still available for purchase.

© Disneyland

According to the Orange County record, Magic Key reserves have been “Often not available on weekends and short-term dates that extend for weeks have been “completely exhausted” for annual season ticket holders still looking for a reservation. “

The Registry notes that, by comparison, guests with daily admission (not Magic Key passes) have been available “virtually every weekday, weekend and holiday, with some short-term dates” sold out “.


In the lawsuit, Nielsen claims it bought the Dream Key (priced at $ 1,399) in September. Again, this ticket has no lock dates. Nielsen claims he was unable to make reservations for theme parks for certain dates in November. Nielsen says she was “disappointed to learn that Disneyland had already blocked Dream Key holders for many days and every weekend in November” when she went to make reservations in October.

At the time, Nielsen said he checked the one-day visitor availability schedule and said that for these guests, “neither Disneyland nor Disney California Adventure sold out on a November day.”

Avengers Campus

The lawsuit alleges that “The problem was not that Disney had reached its capacity and therefore could not provide reservations to its Dream Key holders … The problem was that Disney had decided to block reservations so that they would only be available for new purchases. and were not available to Dream Key holders. . ”

Rise of the Resistance

According to the Orange County record, the lawsuit claims Nielsen believed “When he bought the annual Dream Key Pass, pass holders could make reservations if Disneyland and DCA had capacity.

The lawsuit alleges that Ms. Nielsen did not know – and had no way of knowing – that the Dream Key was basically a “second class” ticket with limited availability because Disney had booked an unknown majority of available reservations. for the purchase of one-day tickets or other full prices. ”


The lawsuit also states that Nielsen eventually ended up having to buy a one-day ticket to visit Disneyland on the desired date in November, even though he was the holder of a Dream Key pass. The complaint alleges that Disney is “engaging in unfair, illegal, and misleading business practices” and accuses Disney of “breach of contract, negligent misrepresentation and misrepresentation.”

According to reports, Walt Disney Parks and Resorts has not yet filed a response to the lawsuit.

Pixar Pier at Disney California Adventure

At this time, the Disneyland Park booking calendar shows limited availability for guests of one park ticket per day …

© Disneyland

… and the park hopper guests in December.

© Disneyland

It looks like there will be a lot more availability, but in January …

© Disneyland

… For both.

© Disneyland

Here’s a look at the availability of theme park reservations for Magic Key holders as a comparison. This is the availability of the Dream Key, which has no set lock dates.

© Disneyland

This is just a snapshot of how things look today, but the availability of theme park reservations has and can vary greatly.

We will be waiting for more details and will share them with you.

Click here for information on holding the Magic Key Holder next year.

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